Roads Crew

, , New Zealand

9 Duke Street, Queenstown 9300, New Zealand Req #207

Thursday, 7 March 2024

Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at aski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.

Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.

Our staff is an important part of our mountain's personalities and help us deliver on our purpose. Are you able to welcome our guests to the mountain with a warm smile and a cheery hello? Do you have a strong safety focus and enjoy working outdoors in all weather conditions? Not afraid to get your hands dirty while lying under a vehicle in the snow and sleet to put on chains for our guests? Are you able to be flexible with your work hours? Then this may be the job you have been looking for!

The overall purpose of this role is to provide safe and efficient access to vehicles up the Access Road and to provide service toguests in need of assistance in the carparks, chain bays and drop-off zone.

About the role

Always prepared with correct uniform and gear for freezing weather and compliant high-viz

Efficient snow chain application

Assist with chain fitting for members of the public (fitting, removal, and correct storage)

Respond to weather and road conditions.

Delivers friendly and engaging service to all guests.

Identification and reporting of hazards to HOD, TL’s and Grit Truck Drivers.

Takes responsibility of all equipment and uniform that is allocated to him/ her.

Clear, concise & timely two-way radio communications.

Follow all legal requirements of our TMP

Always prepared with correct uniform and gear for freezing weather and high-viz for improved safety.

Using strong body language, giving clear hand signals and showing attention to detail when parking cars

Deliver friendly and engaging service to all guests

Clear, concise & timely two-way radio communications

Proper management of customer complaints and queries

Efficient parking to maximise the limited parking spaces available

Identification and reporting of hazards to HOD, TL’s and Grit Truck Drivers.

Using strong body language, giving clear hand signals, and showing attention to detail when pulling cars into drop-off area, and/or when backing cars out

Helping guests with their gear and giving general directions, when safe to do so.

Ensuring the authorised parking area is monitored periodically.

Deliver friendly and engaging service to all guests.

Ensures personal presentation is always kept to a high standard – body language is positive and uniform is correct.

Assist with crowd and que control when necessary

Actively encourage efficiency

Clear and concise communication with other crew members working within the dropzone

Continually monitoring conditions and informing HOD. TL’s, Grit Truck Driver/s.

Display safe driving practices and abide by specific light vehicle sign-off induction learnings at all times

Ensuring vehicle start-up checks are performed

Ensuring vehicles are kept clean and tidy

Reports any vehicle faults or damage to supervisor for immediate attention

Ensures essential roads operational items are kept in good, working order and are there for the next day i.e. chains, signage and towing equipment.

Prepare chain fitting bays with signage and cones

Meet and greet out guests travelling up our access road and advise of the current road conditions and chain calls

Assist our guests with fitting chains in all weather conditions

Monitor and report road conditions to ski area management

Deliver exceptional service and leadership to our guests and staff

Respond to guest queries and provide ski area information

Patrol the road ensuring it remains safe for those travelling on it

Assist with a range of other duties around the mountain

About You

A proven commitment to the overall guest experience and the ability to work under pressure in a team environment

A positive personality and the ability to keep an upbeat attitude no matter the weather

You must be comfortable working in an alpine environment in a variety of weather conditions

You need to be physically fit, have outgoing personalities and high levels of energy

Not afraid of getting your hands dirty

You must be health & safety conscious and a good record in this area

Excellent personal presentation

Punctual, flexible and reliable

Mechanical experience not required, as full training will be given

An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed

Skills and Qualifications

NZ issued driving license would be advantageous

As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:

3 Peak winter season pass (Full Time crew)

Discounted day passes at other ski areas

Transport to/from mountains.

Fantastic wellbeing support for all staff

Nutritional hot crew meals each day (Discounted)

Discounts at many local eateries, bars, breweries and retail outlets

Discounts on mountain

Regularly organised social activities off mountain

Cool recognition programmes with prizes

Earn and learn – free ski lessons (Full Time crew)

9 Duke Street, Queenstown 9300, New Zealand

#J-18808-Ljbffr