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AIA Hong Kong and Macau
Auckland, Auckland, New Zealand
Customer Experience Specialist page is loaded Customer Experience Specialist Apply locations Auckland, NZ-AIA New Zealand time type Full time posted on Posted Today job requisition id JR-47158 BELIEVE IN BETTER Do you believe in leading the way to a better, healthier, more sustainable future? At AIA we’ve starte
Job Source: AIA Hong Kong and MacauAIA
Auckland, Auckland, New Zealand
BELIEVE IN BETTER Do you believe in leading the way to a better, healthier, more sustainable future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed comp
Job Source: AIAZip Pay
Auckland, Auckland, New Zealand
Strong technical contact centre knowledge with exposure to Zendesk Work collaboratively with stakeholders and influence decisions across operational teams Work flexibly, with 2-3 days a week in our office located in Takapuna Start your adventure with Zip Join our Operations function and support our NZ Customer and MerchantExperience teams deliver a
Job Source: Zip PayNew Zealand Frost Fans Limited
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Kickstart your career in Customer Service, Insurance and Healthcare! Permanent, full-time, entry-level roles based in Dunedin Mon to Fri between 8am-6pm | No weekends or late nights | Work from home options Starting salary $55,539 PLUS a 9% superannuation contribution Tōnui Ake Nei | Thriving Aotearoa is our vision for a future where we work togeth
Job Source: New Zealand Frost Fans LimitedFREEDOM Furniture
Auckland, Auckland, New Zealand
Who we areTake a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise : to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired
Job Source: FREEDOM FurnitureFreedom NZ
Auckland, Auckland, New Zealand
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, thro
Job Source: Freedom NZEclipx Group
Auckland, Auckland, New Zealand
ASX 300 listed financial services organisation Flexible & hybrid working arrangements Ellerslie location Do you want to: work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes t
Job Source: Eclipx GroupFleetPartners
Auckland, Auckland, New Zealand
Description ASX 300 listed financial services organisation Flexible & hybrid working arrangements Ellerslie location Do You Want To work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort c
Job Source: FleetPartnersAuckland, Auckland, New Zealand
Customer-first mindset with 6-12+ months experience managing customer relationships
Be a part of a tight-knit team of problem solvers who can think fast on their feet
7-day rotating roster (Monday-Sunday, 8:30AM-5PM). Weekdays office based located in Takapuna
Start your adventure with Zip
Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life.
Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.
Cool stuff you’ll be working on
Supporting our customers to shop with confidence using Zip, obsessing over the experience customers have with us
Manage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams
Lead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users
Put your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements
Follow internal workflows and processes carefully with a strong attention to detail
Build your internal network, grow new skills and identify career growth opportunities
What you’ll bring to the team
Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
6-12+ months experience in a customer service or customer facing role
Passionate about teamwork, willing to share knowledge and support others
A problem solver who thinks fast and on their feet
Adaptable and comfortable taking directions
Familiar with following customer service workflows and procedures
Able to manage change
Able to work on a rotating roster acrossMonday-Sunday, 8:30AM-5PM
Able to come into the office at least 3-4 days a week, we work weekdays together! #strongertogether
What you’ll get in return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You’ll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Team social events, epic offices, free breakfast daily
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
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Customer Experience Specialist jobs in Auckland, Auckland, New Zealand
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.