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Customer Experience Consultant

Auckland, Auckland, New Zealand

ASX 300 listed financial services organisation

Flexible & hybrid working arrangements

Ellerslie location

Do you want to:

work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

understand the strategic direction of your organisation and how your effort contributes to success?

work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

be recognised and rewarded for your performance?

work for an organisation where ‘C-A-R-E’ are their values?

have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

We are currently looking for an experienced Customer Experience Consultant to join our high energy, friendly and passionate Customer Experience Team at our Ellerslie, Auckland office.

You will be responsible for:

Responsible for the management of a variety of customer queries

Point of contact for all "in life" customers

Proactively contact customers and internal stakeholders to resolve customer cases and queries

Be actively available to answer inbound calls and email queries from customers

Manage and prioritise a combination of both inbound phone and email-based customer cases and queries

Requirements

Demonstrated ability in a fast-paced customer service environment

Excellent verbal and written communication skills

High attention to detail, problem-solving skills and ability to multitask

Ability to work both autonomously and as part of a dynamic team

Passionate about providing the best customer experience when resolving queries

Prior experience in an inbound customer call-centre environment

Ability to adapt to different customer queries and apply knowledge of various products and services

Fleet or leasing experience or exposure in the automotive industry desirable

Benefits

5 additional days of annual leave per year

16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers

a ‘Dress for your Day’ policy

flexible and hybrid working arrangements

Southern Cross Health Care

an extensive range of other employee benefits

If you think you have what it takes please reach out to us - we can't wait to hear from you!

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Customer Experience Consultant jobs in Auckland, Auckland, New Zealand

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