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Zip Pay
Auckland, Auckland, New Zealand
Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet 7-day rotating roster (Monday-Sunday, 8:30AM-5PM). Weekdays office based located in Takapuna Start your adventure with Zip Join Zip’s Customer Experience function, responsible for cre
Job Source: Zip PayAIA Hong Kong and Macau
Auckland, Auckland, New Zealand
Customer Experience Specialist page is loaded Customer Experience Specialist Apply locations Auckland, NZ-AIA New Zealand time type Full time posted on Posted Today job requisition id JR-47158 BELIEVE IN BETTER Do you believe in leading the way to a better, healthier, more sustainable future? At AIA we’ve starte
Job Source: AIA Hong Kong and MacauZip Co
Auckland, Auckland, New Zealand
Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet 7-day rotating roster (Monday-Sunday, 8:30AM-5PM). Weekdays office based located in Takapuna Start your adventure with Zip Join Zip’s Customer Experience function, responsible for cre
Job Source: Zip CoFREEDOM Furniture
Auckland, Auckland, New Zealand
Who we areTake a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise : to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired
Job Source: FREEDOM FurnitureFreedom NZ
Auckland, Auckland, New Zealand
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, thro
Job Source: Freedom NZNew Zealand Frost Fans Limited
, New Zealand
Kickstart your career in Customer Service, Insurance and Healthcare! Permanent, full-time, entry-level roles based in Dunedin Mon to Fri between 8am-6pm | No weekends or late nights | Work from home options Starting salary $55,539 PLUS a 9% superannuation contribution Tōnui Ake Nei | Thriving Aotearoa is our vision for a future where we work togeth
Job Source: New Zealand Frost Fans LimitedNew Zealand Government
, New Zealand
Kickstart your career in Customer Service, Insurance and Healthcare! Permanent, full-time, entry-level roles based in Dunedin Mon to Fri between 8am-6pm | No weekends or late nights | Work from home options Starting salary $55,539 PLUS a 9% superannuation contribution Tōnui Ake Nei | Thriving Aotearoa is our vision for a future where we work togeth
Job Source: New Zealand GovernmentFleetPartners
Auckland, Auckland, New Zealand
Description ASX 300 listed financial services organisation Flexible & hybrid working arrangements Ellerslie location Do You Want To work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort c
Job Source: FleetPartnersAuckland, Auckland, New Zealand
BELIEVE IN BETTER
Do you believe in leading the way to a better, healthier, more sustainable future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the HKSE, we’ve been proudly making a difference for people and communities across Asia for over a century.
And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live.
Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.
Sound like you? Then read on.
The opportunity :
The purpose of this role is to support AIA’s strategic and tactical activities to deliver our Customer Experience (CX) vision and strategic goals.
You will do this by championing the voice of the customer and intermediary to drive enhancements to the AIA experience.
Key responsibilities include :
Supporting the delivery and execution of AIA’s Customer Experience strategy
Sourcing and using insights into customer and intermediary experiences to further the business’ understanding of customer needs
Executing the CX and journey frameworks and experience blueprinting, and supporting their embeddedness within the business
Engaging stakeholders in understanding customer and intermediary experiences relative to their areas
Coordinating the delivery of the CX team activities and managing workflow
Supporting the delivery of the annual Customer Relationship Survey and Intermediary Relationship Survey insights
Proactively and consistently contributing to process improvement through identifying enhancements and driving implementation
Participating in projects as required, taking accountability for co-ordination of key deliverable tasks
Maintaining knowledge and expertise in all relevant areas to deliver on-going excellence.
Ideally, you’ll bring :
Excellent communication skills, both written and oral
Superior relationship management experience
Experience in a customer insights or advocacy function, or an insights planning / research role
2 years’ experience in business report writing with management commentary ability, and an understanding of data
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering :
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Forme Spa, Groov, AirPoints, Countdown & more!
A supportive and inclusive workplace
Flexible working arrangements.
If you believe you can help guide us towards a better tomorrow, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
Recruitment Agencies : Our Talent team does not require any recruitment agency support.
Interested Candidates : Apply using the Apply ’ button. No emailed applications accepted. For general enquiries only, contact :
#J-18808-Ljbffr
Customer Experience Specialist jobs in Auckland, Auckland, New Zealand
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