Account Manager

Wellington, Wellington, New Zealand

Account & Relationship Management (Sales)

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch and Dunedin. We employ over 170 staff including ICT specialists, engineers and professional learning advisors.

In the New Zealand market our knowledge and experience in integrated cross platform enterprise solutions is second to none.

At Cyclone, we stay switched-on to the latest trends, to keep your tech and people future ready. We’re the human face of technology. Kiwis helping Kiwis with a friendly smile, valuable insights, and the support every customer needs anytime. Our vision and passion make us the technology partners you can trust.

The values that run through our organisation shape our culture and define how we operate every day.

Supportive |  We’re inclusive, down-to-earth and genuine.

Trusted |   We've earned trust with our honesty and integrity.

Visionary |  We’re innovative with a future focused outlook.

Passionate |  We're highly driven to inspire and deliver successful outcomes.

Agile |  We’re customer-led while being proactive, adaptive, and quick-thinking.

We are creating a workplace that’s rich in diversity, inclusive of all thinking styles, and actively reflects our core values.

By respecting differences, and encouraging self-expression, we get the best critical and creative thinking. It’s an open and welcoming environment that empowers all our people.

Who we are looking for:

We are seeking a sales professional with entrepreneurial flair to join our highly successful sales team working for a leading Technology company. This role will foster and transform our education customers by helping them overcome digital inequities and increase their opportunities for the future.

This role will focus on delivering on all financial, volume, and account targets. With your proven account management skills, you will develop sound strategies to drive growth and chase new business through exceptional analysis and planning, ensuring the achievement of mutually commercial objectives for both the company and your customers.

As a Cyclone Account Manager, you will create long-term trusting relationships with our customers. In this role, you will liaise with cross-functional internal teams, including Administration, Procurement, and Service Departments, to improve customer engagement, connect with key business executives and stakeholders, while ensuring we focus on positive customer outcomes.

The Account Manager oversees a portfolio of assigned customers, develops new business from existing clients, and actively seeks new sales opportunities. Ultimately, to be successful in this position, you will collaborate with our sales team to achieve targets while keeping our customers delighted and engaged with our products and services. This position may require occasional travel.

What you will do:

To be proactive in driving the increase in sales for all hardware, software and services.

Proven successful experience to engage customers with the range of technology solutions and services.

Engagement with corporate customers at a Leader and IT Manager level.

Have the ability to discuss technical solutions and lead strong business discussions.

Be able to clearly articulate technology trends and cross platform technologies with the benefits they bring to all aspects of the associated business.

To manage mid-level relationships in a number of existing cyclone customers.

To organise and attend promotional opportunities such as customer focused presentations as appropriate.

To be constantly looking to enhance and improve our product and services offerings to the school's market.

To understand the market and be on the lookout for new products and opportunities which will be a good fit to Cyclone's existing offerings.

To act as a product manager and mentor with certain vendors to help and promote their products internally with the customer service representatives to ensure the highest level of responsiveness is delivered to our customers.

What you will bring:

Significant experience in the IT sector beneficial.

Self-management- ability to work autonomously while also contributing positively within a team environment.

Results orientation - Proven performer able to build outstanding relationships to drive solid results.

Personal accountability - you will be someone who wants to own their role and being successful is important to you.

Planning and organisation are part of your DNA. The successful candidate will have a strong grounding in technology-based sales and be able to demonstrate recent successful examples of customer relationship management and successful sales.

The right person will be a motivated self-starter with loads of initiative, a can-do attitude, passionate about technology and using it to make our customers lives easier.

Applicants from outside the IT/Education industry who can demonstrate strong relationship skill sets are also encouraged to apply.

Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria. So, if this opportunity excites you and you think you have the skills and experience to add value (even if not specified), please don’t hesitate to apply!

Working at Cyclone includes the opportunity to thrive in:

A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.

The opportunity to work for a New Zealand-owned business that inspires and enables successful outcomes.

Being part of a collaborative team, with tight customer and supplier relationships.

Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HP, Google, and Dell.

Experience varied and challenging work with the latest leading technologies.

What’s in it for you….

Competitive salary package.

Health Insurance with Southern Cross.

Continuous Learning and Development.

Direct access to vendor resources and partnerships.

A laptop and generous phone plan in support of work duties.

Company vehicle in support of work duties.

Matching your donations of up to $1000 per year to the Charity of your choice.

Optional extra 1-week annual leave.

Discounts on IT hardware from our vendors.

Team events and social activities.

One paid volunteer day per year to support our commitment to giving back to the community.

If this sounds like you, please email with your CV and covering letter.

You must be eligible and currently based in New Zealand.

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have in a client services / account management role?

Do you have experience working towards targets and KPIs?

Do you have a current New Zealand driver's licence?

How would you rate your English language skills?

How much notice are you required to give your current employer?

What's your expected annual base salary?

How many years of business development experience do you have?

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