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Kinetic Recruitment
Wellington, Wellington, New Zealand
Full-time role Monday - Friday 8.30 am - 5.00 pm Work towards a fulfilling career path with endless opportunities for your growth and development. Competitive Salary of up to $130,000 + Benefits Package About the Company: This is a global logistics company that offers highly specialised solutions for major industries worldwide. About the role: Are
Job Source: Kinetic RecruitmentStreamliner Productions Ltd
Wellington, Wellington, New Zealand
Management (Manufacturing, Transport & Logistics) Streamliner Productions is a New Zealand owned and operated family business full of creatives and technical specialists that take an idea, make a plan, apply the right technology and create amazing environments that people love. We are seeking a Crewing and Logistics Manager to join our Wellington t
Job Source: Streamliner Productions LtdCelgene
Wellington, Wellington, New Zealand
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Job Source: CelgeneNew Zealand Government
Wellington, Wellington, New Zealand
Customer Care Representative at NZ Qualifications Authority, Wellington Customer Care Representative – Permanent If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every-day to our customer base and the wider business, then this may be the role for you… May t
Job Source: New Zealand GovernmentAccessit Library
Wellington, Wellington, New Zealand
Account & Relationship Management (Sales) It’s an exciting time to join Accessit as we prepare for further growth and scale! Accessit Software is transforming education through its cloud-based resource management solution. Our mission is to empower schools and libraries with innovative digital solutions that streamline operations, promote literacy
Job Source: Accessit LibraryTapi
Wellington, Wellington, New Zealand
Company Description Tapi is a technology platform that simplifies property maintenance and repairs for property managers. Known as a disruptor and growing fast, Tapi is one of the most loved PropTech softwares in Australia and New Zealand. Role Description We're on the hunt for a Customer Success Manager to be the force behind our New Zealand cust
Job Source: TapiSummerset Holdings
Porirua, Wellington, New Zealand
Company Description: Summerset is one of the largest retirement village operators and developers in New Zealand. At Summerset, we are passionate about providing quality services and care for our residents. Summerset on the Landing is a beautifully landscaped, modern village sitting just outside of Wellington. We're on the lookout for an inspiratio
Job Source: Summerset HoldingsHeritage Lifecare
Wellington, Wellington, New Zealand
Heritage Lifecare is one of the leading and largest aged care providers in New Zealand, and one of the largest dementia providers. We are a fast growing, dynamic organisation with 41 care homes and 20 villages from Whangarei to Invercargill, with an abundance of opportunity. Clutha Views Lifecare & Village is a 68-bed Care Home and Hospital with an
Job Source: Heritage LifecareWellington, Wellington, New Zealand
Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington . Reporting into the National Sea Logistics Customer Care Manager (based in Auckland) with a dotted reporting line to the National Air Logistics Customer Care Manager (based in Auckland), the successful candidate will be well versed in both Sea & Air Logistics Operations.
The CCL Manager puts the customer at the forefront of everything they do, through understanding our customer's problems, building strong relationships and effectively identifying ways we can improve our service to our customers. The role will have approximately 4 direct reports so a passion for leading, motivating and developing a team is essential!
Your main tasks and responsibilities:
Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams
Leading, motivating and coaching your team – creating strong team morale by being open, responsive and approachable
Managing the performance and development of your team, through performance reviews and ongoing development conversations
Ensuring customer satisfaction and retention
Being the point of escalation for your team, providing solutions and coaching through problems
Determining specific service requirements and guiding customers on the end-to-end freight forwarding process, including regulatory requirements and documentation
Identifying and pursuing opportunities to up-sell and deliver value add services
Building long term and effective relationships with internal & external stakeholders
We are looking for someone with:
A minimum of five years logistics experience – with in depth exposure to Sea Logistics operations
Previous experience leading and coaching team members is highly advantageous; the desire and passion to lead people is essential
Experience in complaint escalation and the ability to transfer this skill to your team
Ability to think outside the square, solve problems and remain calm under pressure
Strong organisational skills including the ability to prioritise tasks, effective time management and a high level of accuracy
Excellent communication skills, both written and verbal
Impeccable interpersonal skills and the ability to collaborate positively and constructively with multiple stakeholders
Why work for us?
As well as a competitive remuneration structure, we offer benefits such as fully subsidised Health Insurance for you and your immediate family, as well as flexible working arrangements, access to EAP services and a multitude of learning and development opportunities.
*Please note - we will only accept applications from those with current NZ working rights and will only contact those who have been shortlisted to the next stage of the recruitment process.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have freight forwarding experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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Logistics Customer Care Manager jobs in Wellington, Wellington, New Zealand
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