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Kuehne + Nagel AS
Wellington, Wellington, New Zealand
We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington. Your Role Reporting into the National Sea Logistics Customer Care Manager (based in Auckland) with a dotted reporting line to the National Air Logistics Customer Care Manager (based in Auckland), the successful candidate will be
Job Source: Kuehne + Nagel ASSalon Owners Collective
Wellington, Wellington, New Zealand
Operations & Customer Experience Coordinator Full time Add expected salary to your profile for insights If you're skilled at streamlining processes, tackling challenges, and navigating cutting-edge software then this role was tailor-made for you. Dive into a new opportunity with a small, progressive (and fun) team. Where your skills for organi
Job Source: Salon Owners CollectiveR.S. Lane Panel and Paint (2016) ltd.
Wellington, Wellington, New Zealand
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Job Source: R.S. Lane Panel and Paint (2016) ltd.Find Recruitment
Wellington, Wellington, New Zealand
Management (Manufacturing, Transport & Logistics) Full time Flexible from $100,000 upwards based on experience The Organisation: My client is the Australasian distributor of a high quality and planet-friendly product that can be found in over 80 countries worldwide including Australia, Switzerland, UK, USA, Netherlands, and Japan. They are on a
Job Source: Find RecruitmentXero
Wellington, Wellington, New Zealand
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best wor
Job Source: XeroCalpine
Wellington, Wellington, New Zealand
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Job Source: CalpineAllstate
Wellington, Wellington, New Zealand
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Job Source: AllstateContact Energy
Wellington, Wellington, New Zealand
At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys
Job Source: Contact EnergyWellington, Wellington, New Zealand
Full-time role Monday - Friday 8.30 am - 5.00 pm
Work towards a fulfilling career path with endless opportunities for your growth and development.
Competitive Salary of up to $130,000 + Benefits Package
About the Company:
This is a global logistics company that offers highly specialised solutions for major industries worldwide.
About the role:
Are you ready to lead with impact and drive customer satisfaction to new heights? I am on the lookout for a dynamic individual to fill the role of Logistics Customer Care Manager.
As the heart of the customer care operations, you'll lead, direct, and optimise the Wellington team towards delivering exceptional service quality and driving sustainable growth. You'll be joining a team that fosters a supportive and fun work environment, work hard and celebrate the wins!
Other Duties of the role include:
Lead, direct, and optimise the local Customer Care team to ensure customer excellence and sustainable growth.
Utilise your forwarding and market knowledge to drive service improvement initiatives, ensuring customer satisfaction and engagement.
Collaborate closely with operational and commercial stakeholders to optimise the customer experience.
Take ownership of sales activities and ensure seamless customer onboarding.
Champion continuous improvement of processes and controls, including effective customer complaint management.
Facilitate seamless information exchange and collaboration with your team and other stakeholders for efficient shipment management.
About you:
The ideal candidate is a customer champion, adept at problem-solving and relationship-building to elevate service standards. With approximately four direct reports, you'll need to bring strong leadership skills and a knack for team development to the table.
Other skills of the role include:
Strong problem-solving abilities, with the capacity to think creatively and maintain composure under pressure.
Exceptional organisational skills, including proficient task prioritisation, effective time management, and meticulous attention to detail.
Outstanding communication skills, both written and verbal.
Exemplary interpersonal abilities, enabling positive and constructive collaboration with diverse stakeholders.
At least five years in the logistics field, with a comprehensive understanding of Logistics and operations.
Previous leadership and coaching experience is highly beneficial, with a genuine drive and enthusiasm for guiding and motivating teams.
If you're interested in joining a close-knit, genuine and well-connected global business, hit APPLY now to Lily Misselke or call directly at 027 444 8535 for a confidential chat!
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Logistics Customer Experience Manager jobs in Wellington, Wellington, New Zealand
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