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Guest Services Agent

Auckland, Auckland, New Zealand

Smart, soulful and contemporary, The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has 104 beautiful timber-lined, cocoon-like rooms and luxurious suites with New Zealand art, custom features and bespoke amenities. Downstairs, in the beautiful surrounds of the heritage buildings is kingi , a restaurant that also celebrates sustainability and provides exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.

About the Role

The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part Time) in our Front Office Team.

Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’.

Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax.

Perform valet parking duties.

Be familiar with all room types, rates and services provided by the hotel.

Process guest mail, messages, and deliveries.

Handle all reservation requests in an efficient and friendly manner.

Cross train in night audit duties.

More About You

You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments

Your grooming and personal presentation sets you apart from the rest

You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy

You will ideally have prior experience in a similar role in a 4 or 5 star hotel

You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.

Degree or Diploma in Hospitality Management preferred

A holder of a full New Zealand driver license

The Hotel Britomart Team Benefits:

Free celebratory night including breakfast stay after 6 months

Accommodation and food and beverage discount for Team Members

Team Member accommodation discount internationally via TFE Hotels

Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels

Boost Benefits

Reward and recognition program

Career development pathway

Retail discounts

Team meal provided per shift

Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.

Valid New Zealand working rights is essential.

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Guest Services Agent jobs in Auckland, Auckland, New Zealand

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