Food and Beverage Service Manager

Auckland, Auckland, New Zealand

About The Role - Te mahi

We are looking for individuals who are passionate about hospitality and have vast experience in supervising in restaurants. To be successful in this role you must have the maturity to manage a shift and lead a team by example.

This full-time permanent role (minimum 40 hours per week) is based at Sudima Christchurch Airport and the rate will be $80,000 - $85,000 per year.

Who We Are - Ko Wai Mātou

Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Responsibilities | Ngā haepapa

Management and leadership of the hotel food & beverage service outlets – including the restaurant, bar, conference, room service and Bars on a day-to-day basis

Adopts a broad-based future focus to food trends and opportunities supportive of the Restaurant, Bars and Conference Service direction

Meet and exceed guest expectations, enabling the Food & Beverage operation of the hotel to be recognised as a purveyor of consistent, quality and value for money cuisine.

Ensure food and beverage standards, preparation, presentation, and production techniques are established and monitored to meet Brand Standard guidelines and maintained at that level. Work with the restaurant and bar teams and take corrective action where appropriate, and within company guidelines, if standards are not met

Help plan, cost, develop and implement new and innovative ways to identify guest engagement with the Food & Beverage concepts

Comply with the terms and conditions of the premises’ liquor licence/s

Plan, cost, develop and implement new and innovative ways to identify guest engagement with the Food & Beverage concepts.

POS programming and trouble shooting. Ensure integration between internal systems is managed in conjunction with other departments and IT Manager.

Prepare and cost Wine Menu.

Adhere to Purchasing guidelines, utilising preferred suppliers, and ensuring purchases meet quality, cost effective, sustainability and efficiency requirements

Requirements

Must hold valid GM License and LCQ

Work as a team to ensure exceptional service and dining experiences

Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day

Outstanding communication and customer service skills, with good attention to detail

Have the desire to learn and grow your hospitality career

Bar and barista experience

Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays)

NZQF Level 1 qualification (ANZSCO Skill Level 1)

Or least five years of relevant experience may substitute for the formal qualifications listed above.

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

Wellbeing programme including Health insurance discounts

Excellent reward & recognition events

Free onsite car parking

Long service and anniversary gifts and benefits

Staff, family and friends rates within our network of hotels

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our very own online digital learning platform

Free life cover, Digital Will & Best Doctors teleservice*

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E MANAWANUI ANA MĀTOU - WE CARE

KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MĀTOU - WE WORK TOGETHER

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