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New Zealand Government
Rotorua, Bay of Plenty, New Zealand
Housing Support Manager - Rotorua at Kāinga Ora – Homes and Communities , Bay of Plenty Are you passionate about supporting your local people/families and whanau achieve housing and social stability? Be that person who is able to make a difference to our communities in Rotorua Permanent, full-time role at $82,594 salary + 5 weeks' annual leave
Job Source: New Zealand GovernmentKāinga Ora - Homes and Communities
Rotorua, Bay of Plenty, New Zealand
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Job Source: DatacomRotorua, Bay of Plenty, New Zealand
Team Leader Housing Support - Rotorua at Kāinga Ora – Homes and Communities , Bay of Plenty Provide operational leadership to achieve better outcomes for our customers and staff
Exciting opportunity to make a profound difference!
Full-time, secondment role until August 2025 in our Rotorua office at $131,727 annum pro rata + 5 weeks' annual leave + health insurances
The Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.
They will lead, coach, support and mentor a team who works with customersand whānauto identify and respond to their housing and wellbeing needs.
Ngā haepapa - What you'll be responsible for
Our Team Leader Housing Support will:
Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers
Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved
Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people
Produce operational reporting that showsthe work types, volumes and services being managed by the teamand how the team is performing
Work collaboratively with the Advisor Placement to assign whānau to the best-fit Housing Support Manager or Senior Housing Support Manager
Contribute to enhancements of the role and to quality outcomes for each whānau.
To be successful our Team Leader Housing Support will have:
Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance
Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs
Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs
Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.
To view the position description and apply for this role, please follow the online process viahttp://careers.kaingaora.govt.nz . Please note: all applicants, including existing employees, need to follow this process.
Applications close at 11:59pm on Wednesday 15 May 2024.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Note: You may be redirected to the employer's careers website.
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Team Leader Housing Support - Rotorua jobs in Rotorua, Bay of Plenty, New Zealand
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