Cloud Support Engineer (Networking Infrastructure)
Auckland, Auckland, New Zealand
Job Description: Cloud Support Engineer at Amazon Web Services
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading engineers around the world
Partner with Amazon Web Services teams to help reproduce and resolve customer issues
...and more exciting challenges!
WHY AWS SUPPORT?
Customer support role in The Cloud
Apply advanced troubleshooting techniques
Coach/mentor new hires
Participate in career development opportunities
WHAT IF I'M NOT AN EXPERT IN ALL THE PREFERRED QUALIFICATIONS LISTED?
That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are open to hiring candidates to work out of one of the following locations: Auckland, NZL | Wellington, NZL
BASIC QUALIFICATIONS
Experience troubleshooting networking issues using several tools
Good Knowledge of network security
Experience with Networking and troubleshooting
PREFERRED QUALIFICATIONS
Bachelor’s degree in Information Science/Information Technology or equivalent work experience
Good OS knowledge oriented to maintenance and administrative purposes
Experience in monitoring IT services and good command of associated technologies
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