Service Coordinator

, Auckland, New Zealand


We are currently looking for a "Service Coordinator" to join for a 10 months temporary, full time assignment. The successful candidate will have prior experience in customer service and the knowledge in Pronto Software.

Responsibilities will include:

Provide support to enable the effective and smooth running of the division

Promptly prepare accurate job costing for invoicing

Check, update and manage Health & Safety information contained in the Vault software

Check daily time sheets and collation to job sheets

Follow up of customer complaints and job queries

Liaise with Service technicians on a day to day basis regarding workload, new jobs, job notes required in the office

Support the manager with preparation of the monthly report

Assist with office administration as and when required

The ideal candidate will have :

Relevant tertiary qualification or 3 to 5 years' experience in a service operations

Experience in using Pronto service & contracts module

Prior experience within a trade service or facilities management environment

Experience in the management of service technicians in the field

Strong administration and data entry experience

Health & Safety administration experience

Superior operational ability and proficiency of MS Word, Excel, and database systems

Experience in advanced customer care and excellent telephone skills

Hold a current unrestricted NZ drivers licence.

Professional environment where you feel valued and inspired

A supportive orientation and ongoing professional development

An international and diverse work atmosphere

A supportive senior management team

If you think you have what it takes, don't wait, apply today!

You must also be a citizen or resident of New Zealand to apply.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer service, Pronto Software System, service operations

Job Reference : 90M0430059_1604875624

Position Type : Temporary

Sector : Customer Service & Call Center, call centre & customer service

Working Hours : Full-Time

Location : Auckland, Auckland, New Zealand

Salary : NZ$52 - NZ$52 per year

Residency : It is required that you are a resident or citizen

Contact : Julia Makhovskaya, Contact Code: 90M0430059, Randstad, 0210, New Zealand


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