Service Technician

Christchurch, Canterbury, New Zealand

Does this job have supervisory responsibilities:

No

Status:

Full Time/Part Time:

Full Time 40 hours per week

Work Schedule:

Monday to Friday 7.30am – 16.00pm (or as rostered)

Work Flexibility required to work after hours including weekends or holidays where required.

General Summary:

As a Service Technician you are responsible for the delivery of various service and maintenance offerings of AAES PDS. This includes installation, repair, emergency breakdown and other maintenance services required by AAES customers within our product range.

Responsibilities: Install, repair and maintain the AAES doors product range

Complete paperwork/documents as per quality and timeliness standard

Liaise with customers in relation to repairs and installation/CBIB

Liaise with Service Coordinators or Planners on any issues that may arise from sites and other services in a timely manner

Work flexibly, including call-outs or overtime as required

Comply with Company and site inductions/checks (drug, alcohol, police, working with children, flu shots/vaccines and other required checks) and other WHS requirements at all times

Maintain work tools in compliance with policies at all times (Motor Vehicle, Tools of Trade, Phone, Tablet, etc.)

Coordinate requirements on parts and stocks with Planners or Parts and Logistics Team?

Use as instructed, appropriate Personal Protective Equipment (PPE), Safe Working Methods (SWMS) that have been identified on the Hazard Analysis for the department/role

Attend and participate in all Toolbox meetings, required training, audits and other programs as required

Report all safety incidents, hazards and risks as they through DONESAFE, provide documentation and photos

Comply with AAES Values and Behaviours, Policies and other requirements at all times

Other tasks that may be required from time to time.

Knowledge, Skills & Abilities Required:

A minimum of 3 years’ experience as a Service Technician

Experience preferably in the service and/or installation industry

Knowledge of maintenance processes

Geographic knowledge of city/state

Technical understanding of auto doors

Qualified licenced electrician or fitter and turner and controls experience a plus.

EWP (Scissor Lift) and Forklift License preferable

Must have current drivers licence and must maintain license

Must be able to work flexibly (overtime, out of hours, including weekends).

Able to take orders and instructions and execute on time

Organise and coordinate paperwork and reports

Fit and healthy, able to travel, no fear of heights

High regard for WHS policies and practices

Professional and friendly

Key Performance Indicators [KPIs]:

First time fix rate and technician efficiency

Resolution/escalation of customer issues

Punctuality and reliability

Product knowledge

Accurate completion of paperwork/reporting requirements

Compliance to all relevant policies and procedures including Safety.

Safety

As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others.

As an employee you are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/WHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.

As this role provides automatic doors’ service and maintenance, access to clients premises and customers’ facilities may require you to wear appropriate PPE, tools, site induction and training. In addition, you may be required to comply with vaccinations recommended by the New Zealand government for certain industries like Aged Care or site specific requirements (including, but not limited to a flu shot) as a condition of entry for customer premises. In such occasion you agree to provide evidence to AAES or to the customer of this requirement during when required during the period of your employment

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

More from the career section What it's like to work at ASSA ABLOY When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.

Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.

What to expect when you apply to ASSA ABLOY.

Administration, Facilities & Secretarial

Entry level

Finance Director General Management

Director

Order Processing Specialist Customer Service & Contact Center Operations

Associate

VP & Head of Sweden Market Unit Director

Order Processing Specialist Customer Service & Contact Center Operations

#J-18808-Ljbffr